Thursday, June 25, 2009

Coca-cola Company- IT/IS Best Practices

Coca-Cola Company

About Us

Founded in 1886 by pharmacist John Styth Pemberton in Atlanta, Georgia, The Coca-Cola Company is the world's leading manufacturer, marketer, and distributor of non-alcoholic beverage concentrates and syrups, used to produce nearly 400 brands. The Coca-Cola Company continues to be based in Atlanta and employs 49,000 people worldwide, with operations in over 200 countries.

Coca-Cola Great Britain (CCGB)

Coca-Cola Great Britain (CCGB) is responsible for marketing 21 brands (over 100 products) to consumers in Great Britain, developing new brands, extending existing brands and protecting Coca-Cola trade marks in Great Britain. CCGB employs around 130 people at its headquarters in West London.

Coca-Cola Enterprises Ltd (CCE)

Coca-Cola Enterprises Ltd (CCE) is the local bottler responsible for the manufacturing, distributing, sales and trade marketing of the brands of CCGB throughout England, Scotland and Wales. It employs around 5,000 people at its various sites across Britain.

The Coca-Cola System

Together, CCGB and CCE form one 'system' which is referred to as 'The Coca-Cola System', but is not a single entity from a legal or a management point of view. The two businesses work together closely and have taken a joint approach to corporate responsibility in particular, because while some issues are relevant to one business and some to the other, still more are relevant to both.

Our Mission

Our Roadmap starts with our mission, which is enduring. It declares our purpose as a company and serves as the standard against which we weigh our actions and decisions.

To refresh the world...
To inspire moments of optimism and happiness...
To create value and make a difference.

Our Vision

Our vision serves as the framework for our Roadmap and guides every aspect of our business by describing what we need to accomplish in order to continue achieving sustainable, quality growth.

People: Be a great place to work where people are inspired to be the best they can be.
Portfolio: Bring to the world a portfolio of quality beverage brands that anticipate and satisfy people's desires and needs.
Partners: Nurture a winning network of customers and suppliers, together we create mutual, enduring value.
Planet: Be a responsible citizen that makes a difference by helping build and support sustainable communities.
Profit: Maximize long-term return to share owners while being mindful of our overall responsibilities.
Productivity: Be a highly effective, lean and fast-moving organization.

Our Winning Culture

Our Winning Culture defines the attitudes and behaviors that will be required of us to make our 2020 Vision a reality.

Live Our Values

Our values serve as a compass for our actions and describe how we behave in the world.

Leadership: The courage to shape a better future
Collaboration: Leverage collective genius
Integrity: Be real
Accountability: If it is to be, it's up to me
Passion: Committed in heart and mind
Diversity: As inclusive as our brands
Quality: What we do, we do well

Focus on the Market

Focus on needs of our consumers, customers and franchise partners
Get out into the market and listen, observe and learn
Possess a world view
Focus on execution in the marketplace every day
Be insatiably curious

Work Smart

Act with urgency
Remain responsive to change
Have the courage to change course when needed
Remain constructively discontent
Work efficiently
Work efficiently

Act Like Owners

Be accountable for our actions and inactions
Steward system assets and focus on building value
Reward our people for taking risks and finding better ways to solve problems
Learn from our outcomes -- what worked and what didn’t

source: http://www.coca-cola.co.uk/About_us/
http://www.thecoca-colacompany.com/ourcompany/mission_vision_values.html

Discussions:

With those information on the top, I can say that this company have many best practices in the field of the IT and IS. Some of these practices that I think it can truly help to develop the skill of the IT/IS,some of these are as follows:

1.Network / good server system- I can say that having a good server system and networking has a great effect in terms of the e-business. Making it more competitive to other companies. Example of the importance of a good networking of a company is on the connectivity of the databases of the the company to it's other branch. Making this task such require a good skills in order do this.

2.Effective databases- I can say making this a big and complicated databases also require a good skills. Example of it's important part is the payments of the customers that it should be a well plan database also the recovery of the database on how you deal with when it encounter problems such us loss of data.

3.Equipments use- I can say also that having the best equipments in this kind of company is very important also because even how good your networks and databases but if your equipments are not that good to handle this, it's obvious that this is useless. You can also expect a large effect to your business.

4.Administrators- particular in the part of the IT people to have a good plan to it's databases. A well plan to it's future development and the smooth flow of it and the effectiveness of it's work to the benefit of the company.

***end***
(^_^)..cocoi™

Monday, June 22, 2009

Mintzberg's Ten Management Roles

The Ten Management Roles
The ten roles explored in this theory have extensive explanations which are briefly
developed here:

• Figurehead: All social, inspiration, legal and ceremonial obligations. In this light, the manager is seen as a symbol of status and authority.
• Leader: Duties are at the heart of the manager-subordinate relationship and include structuring and motivating subordinates, overseeing their progress, promoting and encouraging their development, and balancing effectiveness.
• Liaison: Describes the information and communication obligations of a manager. One must network and engage in information exchange to gain access to knowledge bases.
• Monitor: Duties include assessing internal operations, a department's success and the problems and opportunities which may arise. All the information gained in this capacity must be stored and maintained.
• Disseminator: Highlights factual or value based external views into the organisation and to subordinates. This requires both filtering and delegation skills.
• Spokesman: Serves in a PR capacity by informing and lobbying others to keep key stakeholders updated about the operations of the organisation.
• Entrepreneur: Roles encourage managers to create improvement projects and work to delegate, empower and supervise teams in the development process.
• Disturbance handler: A generalist role that takes charge when an organisation is unexpectedly upset or transformed and requires calming and support.
• Resource Allocator: Describes the responsibility of allocating and overseeing financial, material and personnel resources.
• Negotiator: Is a specific task which is integral for the spokesman, figurehead and resource allocator roles.
Source: http://www.lmcuk.com/management-tool/mintzberg-s-ten-management-roles

IS/IT Leadership Roles

1. Chief architect. The chief architect designs future possibilities for the business. The primary work of the chief architect is to design and evolve the IT infrastructure so that it will expand the range of future possibilities for the business, not define specific business outcomes.

2. Change leader. The change leader orchestrates resources to achieve optimal implementation of the future. The essential role of the change leader is to orchestrate all those resources that will be needed to execute the change program. This includes providing new IT tools, but it also involves putting in the place teams of people who can redesign roles, jobs and workflow, who can change beliefs about the company and the work people do, and who understand human nature and can develop incentive systems to coax people into new and different behaviors.

3. Product developer. The product developer helps define the company’s place in the emerging digital economy. For example, a product developer might recognize the potential for performing key business processes (perhaps order fulfillment, purchasing or delivering customer support) over electronic linkages such as the Internet. The product developer must "sell" the idea to a business partner, and together they can set up and evaluate business experiments, which are initially operated out of IS.

4. Technology provocateur. The technology provocateur embeds IT into the business strategy. The technology provocateur works with senior business executives to bring IT and realities of the IT marketplace to bear on the formation of strategy for the business.
The technology provocateur is a senior business executive who understands both the business and IT at a deep enough level to integrate the two perspectives in discussions about the future course of the business. Technology provocateurs have a wealth of experience in IS disciplines, so they understand at a fundamental level the capabilities of IT and how IT impacts the business.

5. Coach. The coach teaches people to acquire the skillsets they will need for the future. Coaches have to basic responsibilities: teaching people how to learn, so that they can become self-sufficient, and providing team leaders with staff able to do the IT-related work of the business. A mechanism that assists both is the center of excellence - a small group of people with a particular competence or skill, with a coach responsible for their growth and development. Coaches are solid practitioners of the competence that they will be coaching, but need not be the best at it in the company.

6. Chief operating strategist. The chief operating strategist invents the future with senior management. The chief operating strategist is the top IS executive who is focused on the future agenda of the IS organization. The strategist has parallel responsibilities related to helping the business design the future, and then delivering it. The most important, and least understood, parts of the role have to do with the interpretation of new technologies and the IT marketplace, and the bringing of this understanding into the development of the digital business strategy for the organization.

Source: http://csdl2.computer.org/comp/proceedings/hicss/2000/0493/07/04937055.pdf

Reflection About

Management Information System (MIS)? Correct description of the subject course?

Before having reflections with this question let’s just define some terms that I believe it could really help us give us some good thoughts or ideas about this “headache maker question”.(lol) The terms that we will be going to define are coming from the internet and the links that are in the bottom portion are serve as the reference links. Here are the terms to define:

 MIS (Management Information System)
 IS (Information System)
 SSIS (Social Study of Information System)


What is MIS?

A management information system (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems.

http://en.wikipedia.org/wiki/Management_information_system

What is IS?

In a general sense, the term Information System (IS) refers to a system of people, data records and activities that process the data and information in an organization, and it includes the organization's manual and automated processes. In a narrow sense, the term information system (or computer-based information system) refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization. Computer-based information systems are in the field of information technology. The discipline of business process modelling describes the business processes supported by information systems.

http://en.wikipedia.org/wiki/Information_systems


What is SSIS?

Most simply The Social Study of Information Systems is interested in people developing and using technology and the "culture" of those people.
SSIS studies these phenomena by drawing on and using "lenses" provided by social sciences, including: Philosophy, Sociology, Social Psychology, Organisational Theory, and Political Science.
http://en.wikipedia.org/wiki/Social_Study_of_Information_Systems


Now that we finally define those terms, I know that you have some ideas in your mind that you want to express, but sad to say I am the one who will make this reflection, so it means it is my opinion that will be post here. (lol)

For me, giving some direct answer to this question is a really hard job. As what I have read from those articles and discussion they have some different points and ideas. Like in the discussion of MIS, it is said that it is a subset of the over all internal controls. As explained, it is likely means that MIS is way or process to manipulate or even manages the strategic process of business, technology, and any other human works. It could be considered as a way to help an individual become more control in his/her work. Likely in Science, it is considered as a step by step strategic process to conduct and compile a work more efficiently and directly. Considering MIS in our course description it could also have a positive influence for our course. Management Information System can have a big connection for our future work. Likely in saving file and important program, it would be better to have a specific management style to save your work. Another example is in conducting technological research and development product. In saving your work and personal data of such an important work you should compile and disseminate your program more clearly. Processing and giving orders to your program should also be exact to attain a precise outcome in your work. Processing information of the work done is also a part of the MIS system, it would help the person involve to detect and find the program needed more easily and accurately. MIS also worked as a Database Retrieval Application helps the user to have a more data storage keeper. It would give the user a more options and control on his database and could disseminate and delete whatever file he chooses.

To understand the meaning of MIS clearly let’s define it in the other way. Let us begin with the Management. The term “Management” was define to these components plan, direct, organize and control. Plan- the things you want to do but it is not done yet. With this planning component of the MIS, it is very important to have this so that you will have a better output of your plan example in managing business in a company. Direct- having a direct plan in a business or a direct goal/direction what is your mission and vision for example in a company, you have a goal to emerge directed in a higher productivity. Organize- the act of preparing something to make it order. Organize flow of managing also an important aspect to do when you are managing something. Control- having the power or the authority. To apply this in a company, it has the power or the authority to impose the rules and regulation of a company that should be implied and obey by the employee. Also the company also should have the control to impose or regulate the prices in a company.

To summary up my answer about the question I would say that I agree to the what the is our course description that is the Management Information System because in order to build or impose a course description it will take a long time to study why that was the course description they made and for the fact until now, we use it as our course description for the subject.

I hope I was able to give you some points or reason why I agree to that our course description is correct.

***end***
(^_^)..cocoi™

Reflection About

Management Information System (MIS)? Correct description of the subject course?

Before having reflections with this question let’s just define some terms that I believe it could really help us give us some good thoughts or ideas about this “headache maker question”.(lol) The terms that we will be going to define are coming from the internet and the links that are in the bottom portion are serve as the reference links. Here are the terms to define:

Ø MIS (Management Information System)

Ø IS (Information System)

Ø SSIS (Social Study of Information System)

What is MIS?

A management information system (MIS) is a subset of the overall internal controls of a business covering the application of people, documents, technologies, and procedures by management accountants to solving business problems such as costing a product, service or a business-wide strategy. Management information systems are distinct from regular information systems in that they are used to analyze other information systems applied in operational activities in the organization. Academically, the term is commonly used to refer to the group of information management methods tied to the automation or support of human decision making, e.g. Decision Support Systems, Expert systems, and Executive information systems.

http://en.wikipedia.org/wiki/Management_information_system

What is IS?

In a general sense, the term Information System (IS) refers to a system of people, data records and activities that process the data and information in an organization, and it includes the organization's manual and automated processes. In a narrow sense, the term information system (or computer-based information system) refers to the specific application software that is used to store data records in a computer system and automates some of the information-processing activities of the organization. Computer-based information systems are in the field of information technology. The discipline of business process modelling describes the business processes supported by information systems.

http://en.wikipedia.org/wiki/Information_systems

What is SSIS?

Most simply The Social Study of Information Systems is interested in people developing and using technology and the "culture" of those people.

SSIS studies these phenomena by drawing on and using "lenses" provided by social sciences, including: Philosophy, Sociology, Social Psychology, Organisational Theory, and Political Science.

http://en.wikipedia.org/wiki/Social_Study_of_Information_Systems

Now that we finally define those terms, I know that you have some ideas in your mind that you want to express, but sad to say I am the one who will make this reflection, so it means it is my opinion that will be post here. (lol)

For me, giving some direct answer to this question is a really hard job. As what I have read from those articles and discussion they have some different points and ideas. Like in the discussion of MIS, it is said that it is a subset of the over all internal controls. As explained, it is likely means that MIS is way or process to manipulate or even manages the strategic process of business, technology, and any other human works. It could be considered as a way to help an individual become more control in his/her work. Likely in Science, it is considered as a step by step strategic process to conduct and compile a work more efficiently and directly. Considering MIS in our course description it could also have a positive influence for our course. Management Information System can have a big connection for our future work. Likely in saving file and important program, it would be better to have a specific management style to save your work. Another example is in conducting technological research and development product. In saving your work and personal data of such an important work you should compile and disseminate your program more clearly. Processing and giving orders to your program should also be exact to attain a precise outcome in your work. Processing information of the work done is also a part of the MIS system, it would help the person involve to detect and find the program needed more easily and accurately. MIS also worked as a Database Retrieval Application helps the user to have a more data storage keeper. It would give the user a more options and control on his database and could disseminate and delete whatever file he chooses.

To understand the meaning of MIS clearly let’s define it in the other way. Let us begin with the Management. The term “Management” was define to these components plan, direct, organize and control. Plan- the things you want to do but it is not done yet. With this planning component of the MIS, it is very important to have this so that you will have a better output of your plan example in managing business in a company. Direct- having a direct plan in a business or a direct goal/direction what is your mission and vision for example in a company, you have a goal to emerge directed in a higher productivity. Organize- the act of preparing something to make it order. Organize flow of managing also an important aspect to do when you are managing something. Control- having the power or the authority. To apply this in a company, it has the power or the authority to impose the rules and regulation of a company that should be implied and obey by the employee. Also the company also should have the control to impose or regulate the prices in a company.

To summary up my answer about the question I would say that I agree to the what the is our course description that is the Management Information System because in order to build or impose a course description it will take a long time to study why that was the course description they made and for the fact until now, we use it as our course description for the subject.

I hope I was able to give you some points or reason why I agree to that our course description is correct.

***end***

(^_^)..cocoi™